FAQ's (Frequently asked questions)


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

SportWolf accepts Master Card, Visa, American Express and PayPal.

 

HOW DO I USE A DISCOUNT CODE?

You must enter the discount code at the checkout page and click 'apply'.

 

CAN I MAKE A CHANGE TO AN EXISTING ORDER?

No, once your order has been placed and your order confirmation has been emailed to you, you cannot cancel or amend your order. If you wish to exchange or return your order once you have received it, please refer to the returns and exchange policy for instructions.

 

NOT SURE WHICH SIZE SUITS YOU BEST?

Please see our sizing guide for more information, if you are still unsure which size to purchase, please email our support team at support@sportwolf.co.uk with your measurements and the product you are interested in and one of our team members will gladly assist you to choose the best fit for you.

*Please Note: our support team can give you a better understanding of our product sizes, however we cannot be held liable if the chosen products size is not meeting your expectations. Remember the customer makes the final decision.

 

HOW MUCH DOES SHIPPING COST?

Please visit our Shipping Policy to find out the most recent and accurate information on shipping costs.

 

HOW WILL MY ORDER BE SHIPPED?

All UK orders get dispatched via Royal Mail unless otherwise specified by SportWolf.

All International orders get passed to your National Postal Service once they have been shipped overseas unless otherwise specified by SportWolf.

 

DO YOU SHIP INTERNATIONALLY?

Yes, SportWolf ships to most destinations around the world. When at the checkout, please select your country from the drop down menu. 

 

HOW SOON WILL MY ORDER BE PROCESSED AND SHIPPED?

SportWolf ensures all orders are dispatched within 1-2 working days after order is placed and approved. Orders that are made during the weekend or public/bank holidays will be dispatched the following Monday or next working day. For more information please visit our Shipping Policy.

                                                                                                                       

I HAVE RECEIVED THE WRONG ITEM

If by any chance one of our SportWolf team members has dispatched you a wrong item, please contact us immediately or download, print and fill out the Returns/Exchanges Form indicating the return reason (reason number 7) and send back the item to us together with the filled out form.

We will sort it out quickly and efficiently, all return costs you spend to return the incorrect item will be reimbursed.

 

I HAVE RECEIVED A DAMAGED ITEM

If you believe your product is defective due to a manufacturing fault, please contact our customer support team via our support hub. We’ll ask you to return the faulty item as we may need to pass it to our quality control team. If the item has a faulty damage we will replace it and send it back to the original address or process a refund if requested. Please download, print and fill out the Returns/Exchanges Form indicating the return reason (reason number 4) and send back the item to us together with the filled out form.

We will sort it out quickly and efficiently, all return costs you spend to return the damaged item will be reimbursed.