How do I return or exchange an item?
We want to give you a hassle-free way to return anything to us and we commit to make this process as easy as possible!
All returns must be sent back with the Returns/Exchange Form which you can download by clicking HERE.
You can return your purchased item(s) to us within 14 days of receiving your order. Just make sure your item(s) are in the original condition. You can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself.
The parcel remains your responsibility until it reaches SportWolf - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. To avoid any issues with your returns, we highly recommend you sending the parcel on a recorded delivery.
All we ask is that you make sure the order number is confirmed on your Returns/Exchange Form, and whether you want a refund or an exchange of any items. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.
If you'd like to return your item for an exchange, we'll send your replacement to the address noted on your Returns/Exchange Form (Please make sure you include full correct address).
All refunds are issued against the original payment method used on your order and will reach you within 7 working days of SportWolf receiving your return. We’ll send you an email as soon as we’ve completed your return, confirming whether a refund or exchange has been processed. Exchanged items will be dispatched on a FREE delivery service within 7 working days of your return being processed. If there are any issues with your return, you will be contacted by email or phone (if provided).
If you’re unsure on whether you’re eligible to return an item, please contact our support team by emailing us at firstname.lastname@example.org
If you believe your product is defective due to a manufacturing fault, please contact our customer support team via email email@example.com We’ll ask you to return the faulty item as we may need to pass it to our quality control team. If the item has a faulty damage we will replace it and send it back to the original address or process a refund if requested. Please download, print and fill out the Returns/Exchanges Form indicating the return reason (reason number 4) and send back the item to us together with the filled out form.
We will sort it out quickly and efficiently, all return costs you spend to return the damaged item will be reimbursed.
I have received a wrong item
If by any chance one of our SportWolf team members has dispatched you a wrong item, please contact us immediately or download, print and fill out the Returns/Exchanges Form indicating the return reason (reason number 7) and send back the item to us together with the filled out form.
We will sort it out quickly and efficiently, all return costs you spend to return the incorrect item will be reimbursed.
*SportWolf has the right to refuse a return should it not follow our returns guidelines.